🛠️ Tool Intel: Technical audit performed on 2026-08-12T08:28:03-07:00. EFFICIENCY SCORECARD Metric Score (1-10) The “Hidden” Value (No generic BS) Time Saved 9 Recaptures high-value agent time, redirecting it from reactive firefighting to proactive, revenue-generating initiatives. ROI Potential 9 Drastically reduces operational expenditure per ticket. Crucially, prevents customer churn by eliminating friction, directly increasing Customer Lifetime…